Return and Refunds

Effective Date: 15-02-2026
Company: NAK SATRA VENTURES (OPC) PVT LTD
Email: info@naksatra.co

We strive to ensure customer satisfaction. Please review our return and refund policy below.

1. Eligibility for Returns

• Only return can accept within 4 days.
• Add material unboxing video without edits and cuts.
• Our team will respond within 1–2 business days

2. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned unless damaged:

• Imitation Jewels.
• Natural tea, food and spices.

3. Return Process

To initiate a return:

Email: info@naksatra.co
Include:

• Order number
• Reason for return
• Photos of product (if damaged)

Our team will respond within 2–3 business days.

4. Refund Policy

Once approved:

• Refund will be processed within 5–10 business days
• Refund will be issued to original payment method

5. Shipping Charges

• Shipping charges are non-refundable
• Return shipping may be covered only for damaged or incorrect items